Some common mistakes can cause your UCLA Handshake registration to fail or access to be denied. Avoid them by paying attention to the following details:
- Make sure your first name, last name, primary email, and UCLA Extension student ID (starts with an X) EXACTLY as it appears on your UCLA Extension record. Your UCLA Extension record refers to your student account. You can access it through your student portal.
- Don’t use a nickname, preferred name, accented letters, hyphenated names, and more than one first or last name unless it matches your UCLA Extension record.
- Don’t use an .edu email as your primary email in your UCLA Extension record. To update your primary email in your UCLA Extension student account, go to your student portal. Please note any changes to your UCLA Extension Record take 24 hours to complete. You will have to wait 24 hours before opening a UCLA Handshake account.
- If you are a UCLA alumnus who is now a UCLA Extension student, email us at email@example.com. Provide your full name, 9-digit UID, UCLA Logon ID, name of the certificate program, and anticipated program completion date in the email.
- If you have a Handshake account from another university (.edu address), update it to match your primary email address in your UCLA Extension record, along with your first and last name. To update your primary email, follow the instructions here or chat with a Handshake agent here.
If you are a new student, it takes up to 2 weeks for your certificate status and candidacy to be updated.
If you are an alumnus whose payment has not gone through, please send us a screenshot of the email receipt or bank charge statement to firstname.lastname@example.org. Do not include your personal information like account number or social security number in the screenshot.
Ready to make your UCLA Handshake account? Read these articles before you register.