Your browser stores cache and cookies to help websites load faster. Sometimes this saved data can cause loading or formatting issues, especially after a website has been offline or under maintenance.
Clearing your browser’s cache and cookies can often fix these issues.
Try These Steps
1. Refresh the Page
On your keyboard:
- Windows: Press Ctrl + F5
- Mac: Press Command + Shift + R
Then try the website again.
2. Try a Private/Incognito Window
This is the easiest fix for many users.
- Chrome/Edge: Ctrl + Shift + N
- Safari: File → New Private Window
- Firefox: Ctrl + Shift + P
If the website works in Private or Incognito mode, clearing your browser cache will usually fix the issue and allow the website to work normally in your regular browser again.
3. Clear Your Browser Cache
Clear your browser’s cached images/files for the affected website.
Select your browser below for step-by-step instructions:
- Google Chrome cache clearing instructions
- Mozilla Firefox cache clearing instructions
- Apple Safari cache clearing instructions
- iPhone/iPad Safari cache instructions
- Microsoft Edge cache clearing instructions
After clearing cache:
- Close the browser completely
- Reopen it
- Try the website again
4. Restart Your Device
Sometimes restarting your computer or phone clears the saved network information automatically.
5. Still Having Problems?
Try switching internet connections temporarily:
- Turn Wi-Fi off and use mobile data
- Or try another network